Privacy & Terms and Conditions
1. Who are we?
This privacy statement applies to the processing of personal data by:
Cleanline Industries B.V.
Argon 20a
4751 XC Oud Gastel
Netherlands
Telephone: 0165 78 67 57
Email: support@cleanline.nl
Website: www.cleanline.nl
Cleanline Industries B.V. is responsible for the processing of personal data as described in this privacy statement.
2. Which personal data do we process?
Depending on how you use our website and services, we may process the following data, among others:
- First and last name
- Company name and job title
- Address details (street name, house number, postcode, town, country)
- Telephone number
- Email address
- The content of messages you send via forms or email (for example questions or quote requests)
- IP address
- Information about your activities on our website (such as pages visited and click behaviour)
- Internet browser and device type
- Any other personal data you actively provide yourself, for example in correspondence or by telephone
3. For which purposes do we use personal data?
We process your personal data for the following purposes:
- Answering questions received via the contact form, email or telephone
- Issuing and following up on quotes
- Performing agreements, including the delivery of products and services
- Relationship management and customer administration
- Sending service messages or information about changes to our services
- Sending newsletters and/or targeted marketing communications if you have given your consent
- Improving our website and services, including through analysis of visitor behaviour
- Complying with legal obligations (such as tax retention requirements)
Legal basis for processing
We only process personal data when there is a legal basis for doing so. Within Cleanline
Industries, these are mainly:
- Performance of an agreement: for example when you place an order or we issue a quote for you.
- Consent: for example to receive a newsletter or certain cookies. You can withdraw your consent at any time.
- Legitimate interest: for example to improve our website and services or to maintain customer relationships, whereby we always take your privacy interests into account.
- Legal obligation: for example to retain data for the Dutch Tax Authorities.
4. Sharing personal data with third parties
We do not sell your data to third parties and only provide it where this is necessary
for the performance of our agreement with you or to comply with a legal
obligation.
We may share personal data with the following categories of recipients, among others:
- IT and hosting providers (for example for hosting the website and email)
- Providers of web analytics and marketing tools
- Logistics service providers and carriers (where applicable)
- Accountant/administration office and other professional service providers
- Government bodies and regulators where there is a legal obligation to do so
With companies that process your data on our behalf, we conclude a
data processing agreement to ensure the same level of security and
confidentiality of your data.
5. Retention periods
We do not retain your personal data for longer than is strictly necessary to achieve the purposes
for which your data is collected, unless a longer retention period is required or
permitted by law.
As an indication, we apply the following retention periods, among others:
- Administrative and invoicing data: at least 7 years (statutory tax retention requirement).
- Correspondence (for example email, contact form): up to a maximum of 5 years after the last contact, unless a longer period is required in connection with an ongoing agreement or dispute.
- Newsletter data: until you unsubscribe or we discontinue the service.
- Website usage and analytics data: in accordance with the periods set in the relevant tools (for example Google Analytics or a comparable service), usually 14 to 26 months, unless stated otherwise.
6. Cookies and similar techniques
Our website uses cookies and similar techniques. A cookie is a small
file that is stored on your device when you visit this website.
We may use the following types of cookies, among others:
- Functional cookies: necessary for the technical operation of the website and your ease of use.
- Analytical cookies: to keep statistics on the use of our website.
- Marketing cookies: to tailor content and advertisements to your interests (only after consent).
On your first visit to our website, we show you a cookie banner explaining which
cookies we use and where you can make a choice. You can change your cookie preferences at any time
via your browser settings or via the cookie settings on our website (where
available).
7. Your rights
Under the General Data Protection Regulation (GDPR), you have various rights
regarding your personal data:
- Right of access: you may view the personal data we process about you.
- Right to rectification: you may have incorrect or incomplete data corrected.
- Right to erasure: in certain cases you may request that your data be deleted (the “right to be forgotten”).
- Right to restriction of processing: in certain cases you may request that less data be processed.
- Right to data portability: you may request that the data we hold about you be transferred to you or to another organisation.
- Right to object: you may object to certain processing, such as direct marketing or processing based on legitimate interest.
- Right to withdraw consent: if we process your data on the basis of consent, you may withdraw that consent at any time.
You can send a request to exercise these rights to
support@cleanline.nl. To be sure that the request
has been made by you, we may ask you for additional information.
We respond to your request as quickly as possible, but no later than within one month. In the case of
complex or multiple requests, this period may be extended by two months; we will
inform you accordingly.
You also always have the right to lodge a complaint with the national supervisory authority,
the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) (www.autoriteitpersoonsgegevens.nl).
8. Security of personal data
We take appropriate technical and organisational measures to prevent misuse, loss,
unauthorised access, unwanted disclosure and unauthorised modification.
Some examples of these are:
- Use of secure connections (SSL/TLS) where appropriate
- Restricted access to personal data within the organisation
- Use of strong passwords and, where possible, two-factor authentication
- Regular updates of systems and software
If you have the impression that your data is not properly secured or there are indications
of misuse, please contact us immediately at
support@cleanline.nl.
9. Data transfers outside the EU/EEA
It may happen that data is transferred to countries outside the European Union (EU)
or European Economic Area (EEA), for example via our IT service providers or providers
of cloud or analytics tools.
In that case, we ensure that any such transfer only takes place if the
legal requirements are met, for example because the country offers an adequate level of protection
or by using standard contractual clauses approved by the European
Commission.
10. Changes to this privacy statement
We may amend this privacy statement from time to time, for example when our
services or legislation change. The most recent version can always be found at
www.cleanline.nl.
In the event of significant changes, we will, where possible, actively inform you, for example
by email or through a notice on our website.
11. Contact
Do you have questions about this privacy statement or about the way we handle your
data? Please contact us:
Cleanline Industries B.V.
Argon 20a, 4751 XC Oud Gastel
Telephone: 0165 78 67 57
Email: support@cleanline.nl
